Contact Us

Contact Us

Mailing Address: A-Z Army Navy Surplus 10921 Murray Road Meadville, PA 16335	Monday - Friday 8 a.m. - 5 p.m. EST Toll Free: (within USA)1-888-216-7159 Phone: 1-814-337-6674 Fax: 1-814-337-7474 E-mail: Ask Seller A Question
Frequently Asked Questions
· How do I contact you? o email using the Ask Seller A Question link o toll free (within USA) at 1-888-216-7159. Our regular business hours are M-F, 8-5, EST o Voice: 1-814-337-6674 o mail: 10921 Murray Road, Meadville, PA 16335. How much do you charge for shipping? Most items will allow you to calculate your own shipping based upon your zip code. This shipping calculator link is located directly under the ending time or you can go to the Shipping and Handling heading located near the bottom of the page and find three (3) shipping services available. Simply select your country, enter your ship to zip code, quantity wanted (when available) and click the Update button. If you are having problems using the calculate shipping link or there is no link on the listing, please feel free to email us using the Ask Seller A Question Link and give us your ship to zip code. We will strive to get you a shipping and handling quote within (1) one business day. PLEASE NOTE THAT THE ESTIMATED DELIVERY TIMES GIVEN ARE TRANSIT TIMES ONLY ONCE YOUR PACKAGE HAS LEFT OUR FACILITY AND THESE TIMES DO NOT ALLOW FOR OUR HANDLING TIME TO PROCESS AND SHIP YOUR ORDER. We STRIVE to get orders shipped within two (2) business days of receipt of cleared payment. Please note that this time may vary, particularly during peak periods. Please also note what ebay says: Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. I live in Hawaii or Alaska, is shipping more for me? Hawaii and Alaska are outside the Continental United States and shipping rates are typically higher. Please use the calculate shipping link located directly under the ending time or you can go to the Shipping and Handling heading located near the bottom of the page. ·Do you combine shipping on multiple purchases?: We will gladly combine shipping on multiple purchases once a week. If you want to purchase more than one item and wish to qualify for reduced (combined) shipping, it is very important that you follow these instructions. · DO NOT proceed with the ebay checkout process until AFTER all purchases have been made. Once you have submitted your checkout we are unable to give you the benefit of a reduced (combined) shipping rate on future purchases. · DO NOT send payment until AFTER you have received your invoice via your email registered with ebay. Once you have submitted your payment we are unable to give you the benefit of a reduced (combined) shipping rate on future purchases. · DO NOT pay for each item individually. Once you have submitted your payment we are unable to give you the benefit of a reduced (combined) shipping rate on future purchases. · Once we have calculated your (reduced) combined shipping and sent you an invoice we are unable to add new items to your order. · How do you calculate reduced combined shipping?: The ebay calculate shipping link automatically calculates a combined shipping and handling rate based upon the total weight, # of boxes and your zip code registered with ebay. When you are finished making all of your purchases, please proceed with the check out process. We will send you a combined invoice through ebay for you to make ONE PAYMENT for all items purchased. · Do you charge a handling fee? We charge a nominal handling fee based upon the weight of the item to cover our cost of new boxes and labor to pull and package your items. · How will you ship my item? We ship via United States Postal Service or Fed Ex Ground. You can choose which shipping method best suits your needs when you checkout or make payment. PLEASE NOTE: We cannot ship to post office boxes via Fed Ex. · How much to insure my purchase? Insurance is mandatory on all orders valued over $100.00 for shipments within the United States. Appropriate insurance fees will automatically be added to your invoice. PLEASE DO NOT PURCHASE FROM US if you are not prepared to pay for insurance coverage. There is no insurance offered for shipments to CANADA unless shipped via a trackable method: Express Mail International or Federal Express. NO EXCEPTIONS! o Shipments via Federal Express WITHIN UNITED STATES: Insurance is FREE for all packages valued at $100.00 or less which are shipped via Federal Express WITHIN THE UNITED STATES. Insurance fees are $1.50 per $100.01 to $300.00 value and an additional 55 cents per $100.00 value above $300.00 for shipments within Continental US. o Shipments via USPS (United States Postal Service) WITHIN UNITED STATES: If your package is valued at $100.01 or more and is being shipped via United States Postal Service insurance coverage is mandatory and fees are automatically added to your invoice. Insurance fees are $1.50 for up to $50.00 coverage and $2.50 for up to $100.00 coverage and an additional $1.00 per $100.00 value above $100.00 for shipments within Continental US. o Shipments to CANADA: There is no insurance offered for shipments to CANADA unless shipped via a trackable method: Express Mail International or Federal Express. NO EXCEPTIONS! Insurance fees will be calculated on an individual basis. · What does OS1 or Oversize 1 mean? OS1 (Oversize 1) means that the total dimensions of the shipping box that the item fits into are more than 84" and the item weighs less than 30 lbs. When this happens A-Z Military Surplus is automatically charged for a 30 lb box whether the box weighs 30 lbs or not. The customer wil1 automatically be billed for a 30 lb box plus appropriate handling and insurance fees. · What does OS2 or Oversize 2 mean? OS2 (Oversize 2) means that the total dimensions of the shipping box that the item fits into are more than 108" and the item weighs less than 50 lbs. When this happens A-Z Military Surplus is automatically charged for a 50 lb box whether the box weighs 50 lbs or not. The customer will automatically be billed for a 50 lb box plus appropriate handling and insurance fees. · Do you ship overseas? Since International orders require special handling, we ship to the United States and Canada ONLY. · Do you ship to APO/FPO addresses? Yes, we ship via United States Postal Service to APO/FPO addresses. Please refer to the calculate shipping link for rates. · Why didn’t you answer my email? *PLEASE BE PATIENT!* We receive hundreds of emails daily and answer each and every one personally in the order received and as quickly as humanly possible! We strive to answer all emails within 24-48 hours of receipt but sometimes we get behind! Please keep in mind that we are not open on weekends so emails sent after 12 p.m. Eastern Standard Time on Fridays will probably not get answered until the following Monday. Please check your spam blocker, it may be set too high. If your question is urgent, please feel free to call us toll free (within USA) at 1-888-216-7159 or 1-814-337-6674, M-F, 8-5, Eastern Standard Time. Frequently Asked Questions After Making Your Purchase · How much do I owe?: If you are not sure what amount to add for shipping/handling/insurance, please do not send payment until AFTER you have received your invoice. Paying the incorrect amount will only cause delays in shipping your order. We will send you an invoice via your email registered with ebay within two (2) business days after purchase. We will include appropriate shipping/handling/insurance fees based upon your zip code listed with eBay. · Will my purchase be insured? Insurance is mandatory on all orders valued over $100.00 for shipments within the United States. Appropriate insurance fees will automatically be added to your invoice. PLEASE DO NOT PURCHASE FROM US if you are not prepared to pay for insurance coverage. There is no insurance offered for shipments to CANADA unless shipped via a trackable method: Express Mail International or Federal Express. NO EXCEPTIONS! o Shipments via Federal Express WITHIN UNITED STATES: Insurance is FREE for all packages valued at $100.00 or less which are shipped via Federal Express WITHIN THE UNITED STATES. Insurance fees are $1.50 per $100.01 to $300.00 value and an additional 55 cents per $100.00 value above $300.00 for shipments within Continental US. o Shipments via USPS (United States Postal Service) WITHIN UNITED STATES: If your package is valued at $100.01 or more and is being shipped via United States Postal Service insurance coverage is mandatory and fees are automatically added to your invoice. Insurance fees are $1.50 for up to $50.00 coverage and $2.50 for up to $100.00 coverage and an additional $1.00 per $100.00 value above $100.00 for shipments within Continental US. o Shipments to CANADA: There is no insurance offered for shipments to CANADA unless shipped via a trackable method (Express Mail International or Federal Express). NO EXCEPTIONS! Insurance fees will be calculated on an individual basis. · How do I pay for my item? o United States Ebayers · Paypal with confirmed address only. We ship to confirmed addresses ONLY. NO EXCEPTIONS! · Credit card with security code, current expiration date and billing address verification · Personal checks (we reserve the right to hold shipment for 10 days for payment to clear) · Money orders, cashier checks, bank drafts · Wire transfers (please add a $15.00 banking fee) o International and Canadian Ebayers · All payments in US currency ONLY · WE DO NOT ACCEPT PAYPAL FROM CANADIAN PAYPAL ACCOUNTS · Bidpay. A great alternative to paypal for our Canadian ebayers · Credit card with security code, current expiration date and billing address verification · Money orders, cashier checks, bank drafts (please add a $5.00 banking fee) · Wire transfers (please add a $15.00 banking fee) · Where do I mail my payment? Please mail your payment to: A-Z Army Navy Surplus, 10921 Murray Road, Meadville, PA 16335. To avoid delays in your shipment, please include your ebay item # (s), your complete ship to address and phone number. · How do I avoid negative feedback and a non-paying bidder alert? You will not receive a non-paying bidder alert if you confirm your order within three (3) business days after purchase and make payment within 3 days. Payment in full is expected to be sent within three (3) business days after invoice is sent. If we are unable to establish contact with you within three (3) business days of the purchase, you will receive a non-paying bidder alert and be at risk for receiving negative feedback, both of which can ultimately lead to your immediate suspension from eBay. · WHERE’S MY STUFF? This is the most frequently asked question in emails we receive. PLEASE BE PATIENT! Please understand that we receive hundreds of orders weekly and we strive to process and ship orders within 2-5 business days after receipt of payment. Please understand that these times may vary particularly during peak periods. PLEASE NOTE THAT THE ESTIMATED DELIVERY TIMES GIVEN ARE TRANSIT TIMES ONLY ONCE YOUR PACKAGE HAS LEFT OUR FACILITY AND DO NOT ALLOW FOR OUR HANDLING TIME TO PROCESS AND SHIP YOUR ORDER. We STRIVE to get orders shipped within two (2) business days of receipt of cleared payment. Please note that this time may vary, particularly during peak periods. Please also note what ebay says: Sellers are not responsible for service transit time. This information is provided by the carrier and excludes weekends and holidays. Please do not email us or call us for tracking information as you will receive a tracking number via your email registered with ebay when your order ships. Please be patient and allow a minimum of (5) five business days AFTER payment was received BEFORE contacting us for tracking information. PLEASE NOTE: CANADIAN ebayers will NOT receive tracking information UNLESS your package was shipped via a trackable method: Express Mail International or Federal Express. PLEASE BE PATIENT IF YOU SEND US AN EMAIL! We receive hundreds of emails daily and we answer each one individually in the order received as quickly as possible. If you still have not received your shipping confirmation within (5) five days after receipt of your CLEARED payment, please email us or call us toll free (within USA) at 1-888-216-7159 or at 1-814-337-6674 and we will gladly check your order status. IF YOU NEED IMMEDIATE ASSISTANT PLEASE CALL US TOLL FREE (within USA) AT 1-888-216-7159 or at 1-814-337-6674. · What if I am not happy with my purchase? Since all of our merchandise comes with a 5 day right return (less shipping and handling) please give us a chance to resolve any problems prior to giving us negative feedback. Please be patient if you send us an email as we receive hundreds of emails daily. If you need immediate assistance with your purchase, please call us toll free (within USA) at 1-888-216-7159 or 1-814-337-6674. Our regular business hours are M-F, 8-5, EST o We offer a 5-day right of return on each and every item we sell. o All returns require a Return Merchandise Authorization number. Any items returned without a Return Merchandise Authorization will be rejected and no refunds or replacements will be issued. . o To obtain a Return Merchandise Authorization number, simply contact us either by phone toll free (within USA) at 1-888-216-7159 or 1-814-337-6674 or email us using the Ask Seller A Question Link from the item page of your purchase. o All returns must be made within five (5) days after receiving item. In order to be eligible to return your item(s), you must contact us within 5 days AFTER receipt of your order. o Buyer is responsible for return shipping costs and for sufficiently packing and insuring returned items. Original shipping, handling and insurance fees are non-refundable unless we made the mistake of sending the wrong size, color or item. Items with defects in the material or workmanship will either be refunded or replaced at our discretion. · What if my package arrives damaged? If your package arrives damaged or gets lost, please click here for instructions on how to file an insurance claim.: For further details on our auction policies and return policies please click here. If you have any questions regarding the above policies, please feel free to email us using the Ask Seller A Question link. All statements regarding products and their condition are made to the best of our ability and with the assumption that the buyer is knowledgeable about military surplus.
Combined Shipping
If you purchased more than one item and want the benefit of reduced (combined) shipping, it is very important that you wait for the invoice showing combined shipping BEFORE paying, otherwise you won't receive the benefit of a reduced (combined) shipping charge. We do not issue partial refunds to reflect combined shipping rate. We will gladly combine shipping on multiple purchases once a week. If you want to purchase more than one item and wish to qualify for reduced (combined) shipping, it is very important that you follow these instructions. · DO NOT proceed with the ebay checkout process until AFTER all purchases have been made. Once you have submitted your checkout we are unable to give you the benefit of a reduced (combined) shipping rate on future purchases. · DO NOT send payment until AFTER you have received your invoice via your email registered with ebay. Once you have submitted your payment we are unable to give you the benefit of a reduced (combined) shipping rate on future purchases. · DO NOT pay for each item individually. Once you have submitted your payment we are unable to give you the benefit of a reduced (combined) shipping rate on future purchases. · Once we have calculated your (reduced) combined shipping and sent you an invoice we are unable to add new items to your order.
Payment Info
Payment by PayPal: WE SHIP TO PAYPAL CONFIRMED ADDRESSES ONLY! Since we offer PayPal Protection to our Buyers, we will ONLY ship to a PayPal confirmed address. NO EXCEPTIONS! If you will be paying through PayPal and aren't sure if your address is 'confirmed', please contact PayPal BEFORE making your purchase or placing your bid. If you wish to ship to a non-confirmed address, we accept credit card payments directly. Please refer to Payment by credit card for more information. *ATTENTION CANADIAN EBAYERS: We do NOT accept paypal payments from International Paypal Accounts, INCLUDING CANADA. Please do not purchase from us if you can only pay via paypal. Please see below for other payment methods we accept. Payment by credit card:* We prefer payment by phone using a credit card rather than using PayPal as this saves us additional fees. Please call us toll free (within USA)at 1-888-216-7159 or 1-814-337-6674 Monday thru Friday, 8-5, EST with your credit card details. Please have the following information ready: ebay item #(s) you purchased, credit card number, name as it appears on card, expiration date, three-digit security code on back of card (four digit code on front of AMEX cards), billing address and ship to address. Payment by check or money order: Please let us know if you will be mailing a check or money order within three (3) days of purchase to avoid receiving a non-paying bidder alert. Please send check or money order promptly to the address supplied on your invoice so that payment is received within seven (7) days of your purchase. Payment address is: A-Z Army Navy Surplus, 10921 Murray Road, Meadville, PA 16335. If payment is not received within seven (7) days, you will receive a non-paying bidder alert. To avoid delays in your shipment, please include the ebay item number and shipping address. Payment by wire transfer: Please let us know if you will be sending a bank wire transfer so we can send you our bank details. We require a $15.00 bank processing fee for all wire transfers. Payment by Bidpay: Please email us for payment instructions if making payment by Bidpay. In order to avoid delays in getting your order shipped, please include the eBay item #, and ship to address with all payments. Payment in full is expected to be sent within seven (7) business days of purchase date. If you do not acknowledge your purchase status within three (3) business days, you will be at risk for receiving negative feedback and/or a Non-Paying Bidder warning, both of which can ultimately lead to suspension from eBay.
International Bidders
Since international orders require special handling, we ship to the United States and Canada ONLY. *ATTENTION CANADIAN EBAYERS*: We do NOT accept paypal payments from International Paypal Accounts, INCLUDING CANADA. Please do not purchase from us if you can only pay via paypal. Please refer to Payment Info for other payment methods we accept.
Insurance
· Insurance is mandatory on all orders valued over $100.00 for shipments within the United States. Appropriate insurance fees will automatically be added to your invoice. PLEASE DO NOT PURCHASE FROM US if you are not prepared to pay for insurance coverage. There is no insurance offered for shipments to CANADA unless shipped via a trackable method: Express Mail International or Federal Express. NO EXCEPTIONS! o Shipments via Federal Express WITHIN UNITED STATES: Insurance is FREE for all packages valued at $100.00 or less which are shipped via Federal Express WITHIN THE UNITED STATES. Insurance fees are $1.50 per $100.01 to $400.00 value and an additional 40 cents per $100.00 value above $400.00 for shipments within Continental US. o Shipments via USPS (United States Postal Service) WITHIN UNITED STATES: If your package is valued at $100.01 or more and is being shipped via United States Postal Service insurance coverage is mandatory and fees are automatically added to your invoice. Insurance fees are $1.50 for up to $50.00 coverage and $2.50 for up to $100.00 coverage and an additional $1.00 per $100.00 value above $100.00 for shipments within Continental US. o Shipments to CANADA: There is no insurance offered for shipments to CANADA unless shipped via a trackable method (Express Mail International or Federal Express). NO EXCEPTIONS! Insurance fees will be calculated on an individual basis. Insurance Claim Procedure If you suspect damage in shipment, you should contact both the carrier and A-Z Army Navy Surplus at 1-814-337-6674 immediately to initiate a damage claim. Please keep original packaging as inspection by freight carrier may be required in order to pay claim. Please be prepared to email digital pictures of all damages.
Return Policy
o We offer a 5-day right of return on each and every item we sell. o All returns require a Return Merchandise Authorization number. Any items returned without a Return Merchandise Authorization will be rejected and no refunds or replacements will be issued. . o To obtain a Return Merchandise Authorization number, simply contact us either by phone toll free (within USA) at 1-888-216-7159 or 1-814-337-6674 or email us using the Ask Seller A Question Link from the item page of your purchase. o All returns must be made within five (5) days after receiving item. In order to be eligible to return your item(s), you must contact us within 5 days AFTER receipt of your order. o Buyer is responsible for return shipping costs and for sufficiently packing and insuring returned items. Original shipping, handling and insurance fees are non-refundable unless we made the mistake of sending the wrong size, color or item. Items with defects in the material or workmanship will either be refunded or replaced at our discretion. · A purchased item may only be returned with an RMA (Return Merchandise Authorization) number. To obtain an RMA number, simply contact us either by phone toll free (within USA)at 1-888-216-7159 or 1-814-337-6674 or email us using the Ask Seller A Question Link from the item page of your purchase. · No refunds will be issued for shipping/handling/insurance fees unless we made the mistake of sending the wrong size, color or item.